Leeds Building Society - Working with Us

Job Title: Sales Support Assistant

Band: Team Player

Department: Direct Mortgages

Reports to: Resource & Management Information Manager

Main purpose of job

To process all Direct Mortgage applications within agreed service standards whilst maintaining a high level of accuracy in all aspect of work. To provide a high quality friendly and efficient telephone service to customers, maximising on income potential and lead generation.

Key Accountabilities

To open all post promptly and update all relevant business areas.
To process applications for Direct Mortgage customers using either paper or electronic applications.
To deal with all customer queries efficiently at the same time promoting the benefits of mutuality by portraying a friendly, helpful and professional manner
To process all customer correspondence within given timescales
To ensure that any follow up action is taken and recorded
To keep up to date with all products and procedures, having all information to hand for ease of access
To maximise on opportunities for income where possible on inbound and outbound calls and for on-line mortgage applications
To work effectively within the team for the benefit of self and others, sharing best practice and knowledge
To ensure that an equally high level of service is offered to colleagues based in both Leeds and Silverlink (Direct mortgages)
To work effectively with other business areas to resolve issues and enhance relationship
To conform to and ensure compliance with all professional associations and regulatory bodies
To respond to change in a positive manner and give any necessary feedback constructively
To carry out ad-hoc tasks and duties requested by your line manager
To scan, package and despatch Mortgage applications and Homeowner loans to customers on a daily basis
To maintain spreadsheets on a daily basis for management information purposes
All Society employees are required to pay due regard to the interests of its customers and treat them fairly

Internal & External Relationships

INTERNAL
Colleagues, Team Leaders and Managers both within Direct Operations and throughout the Society

EXTERNAL
Customers and potential customers of the society.

Responsibilities for Resources, Financial/Human/Physical

PHYSICAL
Security of equipment

For more information on the above position please telephone the Human Resources department on: 0113 225 7654

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